HOW TO CANCEL · INTERNET AND TV

How to cancel Xfinity

Ask for the final bill amount and how to return any equipment.

This guide is for customers in the United States.

Steps

Open Xfinity's official cancellation page.
Use the route it lists for your service: phone, callback or an Xfinity Store.

Open the official Xfinity help page ↗

Before you cancel

Don't assume you can cancel online for every service.
Check final charges, equipment returns and whether a new plan would restart a commitment.

Keep proof

A screenshot of the cancellation confirmation screen
The confirmation email or reference number
The date and time you cancelled
Your next statement: check that no new charge appears

A message you can send

Useful if you have to cancel by email or chat. Replace the brackets first.

Hello,

Please cancel my Xfinity subscription for the account [your account email], effective at the end of the current billing period. Please do not renew it.

Please confirm the cancellation in writing, including the date it takes effect and any final charge.

Thank you,
[your name]

Charged after cancelling? See your next step

Free trial? Set a reminder instead

Source review recorded on 8 November 2026. Things change. Always confirm on the official page before you act.