Subscription cancellation rights in New Zealand

What applies now

• Don't recognise a payment? Contact your bank straight away. Don't wait for the company to reply first.
• The bank must act on your instructions if you ask it to cancel or change a direct debit. You don't need the payee's approval, but tell them. Any money you still owe must be paid another way.
• If the bank fails to cancel and you lose money, you may be entitled to compensation. If it isn't resolved, you can go to the Banking Ombudsman.
• Consumer Protection gives a termination fee for cancelling after a contract auto-renews as an example of a term that can be unfair under the Fair Trading Act.